As a founder member of The Association of Art & Antiques Dealers (LAPADA), Butchoff Antiques follows their strict Code of Practice:
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All goods to be sold to the public by LAPADA member shall have:
- The full price indicated clearly on a label or ticket attached to or immediately adjacent to the article in question
- Members shall observe the terms of the Department of Trade & Industry's Code of Practice for Traders on Price Indications
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The dealer member shall give the customer as much reasonable information as possible about the goods, and this shall normally include such details as:
- the Circa date of manufacture (or actual year if hall-marked / date-marked)
- the material (eg walnut, bronze, etc)
- the maker's or artist's name, if relevant / known
- any major restoration or later additions
- if reproduction
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The member shall not attempt to confuse or mislead the customer or falsely describe any of the goods he / she offers for sale or seeks to purchase. He / she shall in all respects comply with the provision of the Trade Description Act 1968, Sale of Goods Act 1979, Supply of Goods and Services Act 1982, Unfair Contract Terms Act 1977, Sale and Supply of Goods Act 1994, Unfair Terms in Consumer Contract Regulation 1994, and all other relevant enactment.
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Description details as indicated on the label and /or as described verbally shall be written on a proper invoice which shall state the name, address, telephone number and VAT registration number of the member and date of issue.
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Members accept responsibility for descriptions of items given to customers by their staff. Staff must be appraised of all requirements in the Association's Code of Practice.
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Any member who accepts advance payment or deposit for goods shall clearly record in writing the terms of the transaction and by what date the full amount is to be paid. A copy of this record is to be supplied to the customer at the time.
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Members shall not make unsolicited visits to private domestic premises.
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Members shall apply standards of fair dealing equally to members of the public, fellow members and nonmember dealers.
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Members are required to cooperate to the best of their ability with consumer protection agencies (eg the police, trading standards authorities).
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Members shall comply with the British Code of Advertising Practice, British Code of Sales Promotion Practice, and any other relevant codes of similar standing.